TriStar Policies

If you purchase a product that is out of stock that will require an extended delivery time, we will notify you immediately and you will have the oppurtunity to cancel your order at that time.

Incontinence products are warehoused locally. All other products are located in other warehouses. Please allow 2 weeks processing and delivery time for these items as well as out of stock items.

Our products are shipped via UPS and incontinence products will arrive in discreet packaging. If your order is for less than 1 Case, products may be shipped Parcel Post. We ship to valid U.S. street addresses only. We do not ship outside the continental U.S. at this time. Refused shipments will be subject to a 10% restocking fee, charges for shipping products back to our warehouse, plus any credit card processing fees incurred will be deducted from any refund.

CA, AZ, WA, TX and NV residents, an additional charge is applied at checkout to cover the added shipping costs to the West Coast for items listed as Incontinent Products. Pay Pal does not provide the option of adding additional shipping costs to individual states, therefore the added charge will appear in the "Sales Tax" field. For all other purchases a seperate invoice will be generated to cover the additional shipping costs. Contact us prior to purchasing for a total cost amount.

Payment.... You can make payment by Pay Pal or send your personal check or money order to TriStar Medical Services, LLC, PO Box 340795, Beavercreek, Oh 45434. Please note that it may take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $25 penalty fee.

Privacy.... You are a valued customer and your privacy is very important to us. All customer information is kept private and confidential. We will never sell or distribute any of your personal information including your name, phone number or address to anyone.

Returns.... To return unused merchandise please contact TriStar Medical Services, LLC by dialing toll free 1-866-429-3188. You will be provided a Return Authorization Number and instructions for returning products.

A Return Authorization Number must be requested within 7 days of purchase. Items must be unopened and in resalable condition. Customer is responsible for shipping costs associated with returns. Include Return Authorization number inside shipping container.

A refund or credit will be issued within 14 business days on all refundable items. Items returned, must pass inspection. Shipping charges and Credit Card processing fees incurred will be deducted from refund.

Disclaimer.... By entering this site, you declare and affirm under the penalties of perjury that you are not a minor. You are entering this site of your own free volition and the owner of it accepts no responsibility for any individual's experience within.

This site does not treat, diagnose/assess medical conditions, prescribe medication or provide medical advice. The opinions, information and resources contained within this site are for informational purposes only and do not constitute medical practice nor medical advice. Before starting any type of medical program, consult your physician to determine the options best suited to your individual needs.

TriStar Medical Services, LLC, its suppliers and manufacturers are committed to maintaining information that is as accurate as possible on our Website via regular updates. However, due to human error, or otherwise, this Website may contain pricing, product descriptions, quantities, images, product discontinuation and/or other content that may be incorrect, incomplete, inaccurate, not reliable, not current, and/or not error-free. We will make every effort to ensure these mistakes do not happen. The product images on our Website are for illustration purposes only.

Under no circumstances, including, but not limited to, negligence, human error, intentional misuses or otherwise shall TriStar Medical Services, LLC or TriStar-Incontinence-Products.com be held legally responsible for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of income, profit and/or data, loss of or damage to person or property and claims of third parties resulting from the use, or the inability to use, the products offered on this Website, even if TriStar Medical Services, LLC and/or its representatives have been advised of the likelihood of such damages.

Our representatives may not know each product carried in full detail, we will help the Customer to the best of our ability. TriStar Medical Services, LLC cannot guarantee a product's compatibility and will not be held liable for any incorrect information given. It is the Customer's responsibility to do further research before making a purchase. For detailed information or unique questions regarding any of our products, please contact the product manufacturer directly.

User agrees that he or she will hold TriStar-Incontinence-Products.com and/or TriStar Medical Services, LLC harmless from all claims that may arise or result from any link to or content found on this domain. Furthermore, the user agrees that TriStar-Incontinence-Products.com and/or TriStar Medical Services, LLC cannot be held responsible for any damage, claims or any mishaps that may happen to occur from any link leading outside this site.

User also agrees that all products, images and content are under full copyright protection, which falls under the 1976 Copyright Act (title 17, U.S. Code). Any copyrighted content cannot be re-used, re-posted in any way or form. The user understands that violating these rules of copyright can lead to legal prosecution in the court of law under the copyright act title17.

TriStar Medical Services, LLC at any time may amend polices contained on this Website. By using this Website, you agree to be bound by any and all such amendments.