Terms of Use

Shipping and Delivery. We ship on weekdays (Monday through Friday) all incontinence product orders are shipped within 48 hrs. Please allow 2-3 week processing and delivery time for all other products or items. Multiple purchases may not arrive on the same date.

Delivery - UPS will make several attempts to deliver products. If customer is not available to receive products and purchased products are returned to one of our warehouses, customers will be invoiced $15.00 for processing a new shipment or a partial refund will be issued minus a $15.00 restocking fee.

Our products are shipped via UPS and incontinence products will arrive in discreet packaging when available. We ship to valid U.S. street addresses only. We do not ship outside the continental U.S. at this time. Refused shipments without prior authorization from TriStar, will not be refunded.

Product Availability. Depending on the volume of sales, if you purchase a product that is temporarily out of stock, it will ship when it becomes available or a suitable replacement may be substituted. All purchases on this web site are processed through Paypal, any refund due will be issued to you through Paypal, who will then refund your credit card or checking account. TriStar Medical Services, LLC can not issue refunds directly to your credit card company or personal checking accounts. Refunds from PayPal may take up to 30 days to appear on your statement.

Product Specifications. All product specifications to include descriptions and sizing, displayed on this web site are provided by the manufacturers. TriStar Medical Services, LLC cannot guarantee a product's specifications or compatibility and will not be held liable for any incorrect information given.

Payment. We accept electronic payments through PayPal or you may send your personal check or money order made payable to:

TriStar Medical Services, LLC
PO Box 340795
Beavercreek, Oh 45434

Please note that it may take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $25 penalty fee.


All returns must have prior Return Authorization approval.

A Return Authorization must be requested within 3 days after receiving the defective product.

A refund or credit will be issued within 14 business days after verification of manufacturer defect.

Please note... refunds will not be granted for deliveries refused or products returned without prior approval.

We do not cancel orders after you complete the payment process. Please make sure you need or want the products you've selected, before you complete your transaction.

Best Price Guarantee. Price Matching: Shop with confidence! If you find the same item at another retailer for a lower price, TriStar will gladly match it.

If you find a lower online price (including shipping, handling and delivery) on an identical branded item with the same features, currently available from a competitor honoring its own online price and the item is currently available for sale and delivery in your area, TriStar will match that total price. Just print the ordering page, including shipping, handling and delivery, and fax or e-mail to TriStar Medical Services before your purchase with us. We'll invoice you directly with the best price adjustment.

The Guarantee does not apply to: offers that include financing, bundling of items, free items, pricing errors, mail-in offers, competitors' service prices, items that are advertised as limited-quantity, out of stock, open-box, clearance, refurbished/used items, special hour sale events and items for sale Thanksgiving Day through the Monday after Thanksgiving.

Sale Adjustment: If the item you purchased is reduced in price, we will happily accommodate a sale adjustment within 2 weeks from your order date.