TriStar PoliciesProduct Availability. If you purchase a product that is out of stock, you will be notified and issued a full refund at that time. All purchases on this web site are processed through Paypal, any refund due will be issued to you through Paypal, who will then refund your credit card or checking account. TriStar Medical Services, LLC can not issue refunds directly to your credit card company or personal checking accounts. Refunds from PayPal may take up to 30 days to appear on your statement. Product Specifications. All product specifications to include descriptions and sizing, displayed on this web site are provided by the manufacturers. TriStar Medical Services, LLC cannot guarantee a product's specifications or compatibility and will not be held liable for any incorrect information given. Shipping and Delivery. We ship on weekdays (Monday through Friday) all incontinence product orders are shipped within 48 hrs. Please allow 2-3 week processing and delivery time for all other products or items. Multiple purchases may not arrive on the same date. Delivery - UPS will makes several attempts to deliver products. If customer is not available to receive products and purchased products are returned to one of our warehouses, customers will be invoiced $15.00 for processing a new shipment or a partial refund will be issued minus a $15.00 restocking fee. Our products are shipped via UPS and incontinence products will arrive in discreet packaging when available. We ship to valid U.S. street addresses only. We do not ship outside the continental U.S. at this time. Refused shipments will be subject to a 10% restocking fee, charges for shipping products back to our warehouse, plus any credit card processing fees incurred will be deducted from any refund. Payment. You can make payment by Pay Pal or send your personal check or money order made payable to: TriStar Medical Services, LLC Please note that it may take 3-4 business days for your check to clear before the order is shipped. Payments by check that cannot be processed due to insufficient funds are subject to a $25 penalty fee.
Privacy. You are a valued customer and your privacy is very important to us. All customer information is kept private and confidential. We will never sell or distribute any of your personal information. We use third-party advertising companies to serve ads when you visit our website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here. Returns. If you are not completely satisfied with one of our products, return the remaining products and a refund will be issued based on a pro-rata basis. To return unused merchandise a Return Authorization Number must be requested within 7 days of purchase. Contact TriStar Medical Services, LLC by dialing toll free 1-866-429-3188 or using the contact form on this website and we'll provide you with a Return Authorization Number. This number will help us expedite your refund. Items must be unopened and in resalable condition. Customer is responsible for shipping costs associated with returns. Include Return Authorization Number inside shipping container. A refund or credit will be issued within 14 business days on all refundable items. Items returned, must pass inspection. Any shipping charges and payment processing fees incurred will be deducted from all refunds.
This site does not treat, diagnose/assess medical conditions, prescribe medication or provide medical advice. The opinions, information and resources contained within this site are for informational purposes only and do not constitute medical practice nor medical advice. Before starting any type of medical program, consult your physician to determine the options best suited to your individual needs. TriStar Medical Services, LLC, its suppliers and manufacturers are committed to maintaining information that is as accurate as possible on our Website via regular updates. However, due to human error, or otherwise, this Website may contain pricing, product descriptions, quantities, images, product discontinuation and/or other content that may be incorrect, incomplete, inaccurate, not reliable, not current, and/or not error-free. We will make every effort to ensure these mistakes do not happen. The product images on our Website are for illustration purposes only. Under no circumstances, including, but not limited to, negligence, human error, intentional misuses or otherwise shall TriStar Medical Services, LLC or TriStar-Incontinence-Products.com be held legally responsible for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of income, profit and/or data, loss of or damage to person or property and claims of third parties resulting from the use, or the inability to use, the products offered on this Website, even if TriStar Medical Services, LLC and/or its representatives have been advised of the likelihood of such damages. User agrees that he or she will hold TriStar-Incontinence-Products.com and/or TriStar Medical Services, LLC harmless from all claims that may arise or result from any link to or content found on this domain. Furthermore, the user agrees that TriStar-Incontinence-Products.com and/or TriStar Medical Services, LLC cannot be held responsible for any damage, claims or any mishaps that may happen to occur from any link leading outside this site. User also agrees that all products, images and content are under full copyright protection, which falls under the 1976 Copyright Act (title 17, U.S. Code). Any copyrighted content cannot be re-used, re-posted in any way or form. The user understands that violating these rules of copyright can lead to legal prosecution in the court of law under the copyright act title17. TriStar Medical Services, LLC at any time may amend polices contained on this Website. By using this Website, you agree to be bound by any and all such amendments.
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